In order to improve our services and remain relevant to our customers there is a need to institute some reforms that will elevate the rating of our hospital in the mind of our customers.

This need is reflected in the redefining of our philosophy around the word MEDICARE, listing the standards that if practiced, will project the new vision of the hospital.

To achieve this, we shall be:

Meticulous and careful
Empathetic, considerate and understanding to our customers
Dedicated to our duties
Innovative and responsive to improvements
Courteous, committed and considerate to our customers
Articulate, attentive and professional in our conduct and dealings with customers
Respectful to our customers
Enthusiastic about our duty

We shall regularly survey customers for input about our performance, and we will train our employees in customer’s relations.

The above statement of standards identifies the qualities and behaviours we expect employees to demonstrate in all interactions with customers and each other.